Privacy Policy
Last Updated: December 3, 2025
At ParkUp, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parking management platform and services.
We are committed to protecting your personal data and ensuring transparency in our data practices. Please read this policy carefully to understand how we handle your information.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name, email address, phone number, and identification documents
- Billing and payment information (processed securely through third-party payment processors)
- Account credentials and login information
- Profile preferences and settings
- Communication history with our support team
Vehicle and Parking Information
- Vehicle license plate numbers, make, model, and type
- Parking transaction records including entry/exit times and locations
- Reservation and booking details
Technical and Usage Data
- IP address, browser type, and device information
- Location data (with your consent)
- Usage patterns, features accessed, and interaction with the platform
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing, operating, and maintaining our parking management services
- Processing payments and managing billing
- Facilitating parking reservations and access control
- Sending service-related notifications, updates, and administrative messages
- Improving our platform through analytics and user feedback
- Preventing fraud, ensuring security, and complying with legal obligations
- Personalizing your experience and providing customer support
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With parking facility operators to facilitate parking services
- With payment processors to complete transactions
- With service providers who assist in operating our platform
- When required by law, legal process, or to protect our rights and safety
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
These measures include encryption of data in transit and at rest, secure authentication protocols, regular security audits, and restricted access to personal data.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable regulations.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Data Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal data
- Restriction: Request restriction of processing in certain circumstances
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. Cookies are small data files stored on your device.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our platform.
8. Third-Party Links and Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Phone: +506 2222-3333
Address: San José, Costa Rica